1. turn off the tv (unplug if you have to)
2. hold down the S on the side of the TV.
3. While holding the S button press the power on button
4. when you see the menu screen release the s button.
5. hope for the best.
if you are in the window for a return DO IT NOW. it is a terrible TV. If not write these instructions down you will be using them alot as this tv has something wrong that makes it freeze all the time.